Rental Period
The minimum rental duration is 24 hours, with a grace period of 1 hour. Additional delays are charged as an extra day. The maximum rental duration is 6 months. The rental period can be extended upon agreement.
Driver’s Age and Driving License
The minimum age limit is 21 years & the maximum is 70 years. The driving license must have been issued at least 2 years before the rental date. If the driver is not a resident of the European Union, they are required to have an international driving license to legally drive in Greece. If the age limit is exceeded or deviated from, an additional daily charge of 20 euros applies.
Identification Documents
In addition to the driving license, the driver and any additional drivers must present a valid passport or ID card.
Required Documents for Vehicle Pickup
The driver, as well as all additional drivers, must present a driving license (non-EU citizens must provide an international driving license), a credit or debit card in their name, and a valid passport or ID card. The card must have sufficient funds to cover the rental amount and the liability waiver amount, which depends on the vehicle category and the selected insurance package.
Vehicle Pickup and Return
Service is available throughout the Attica region upon agreement.
Deliveries/returns at MAD offices, within the broader Athens and Piraeus area, and at metro and train stations are free of charge, except for Acropolis, Syntagma, Omonia, Panepistimio, and Monastiraki stations.
At Eleftherios Venizelos Airport, vehicle delivery is subject to a €40 charge.
Deliveries/returns outside working hours (from 20:01 to 08:59) incur a €20 fee, while Sunday deliveries, upon agreement, incur a €30 fee.
Mileage
For rentals of 6 days or more, mileage is unlimited.
For rentals of 1–5 days, the daily mileage limit is 200 km per day during the off-season.
For the months of June, July, and August, the daily mileage limit is 150 km per day.
Any additional kilometers beyond the daily limit are charged at €10 per 100 km
Fuel Policy
The company follows a “same-to-same” fuel policy, meaning the vehicle must be returned with the same amount of fuel as when it was picked up.
Basic Collision Damage Waiver (CDW)
If damage occurs to the vehicle, the maximum amount to be paid for repairs is the damage liability amount, which depends on the vehicle category and the selected insurance package.
The basic CDW insurance covers only the vehicle’s bodywork. Damages to windows, wheels, the vehicle interior, the chassis underside, and additional equipment (such as child seats, GPS, antennas) are not included.
Theft Protection (TP)
If the vehicle is stolen, the maximum amount payable is the theft liability amount, which depends on the vehicle category and the selected insurance package.
Third-Party Insurance
MAD vehicles are insured for third-party injuries and material damages (driver injury and damage to the rented vehicle are not included).
24-hour roadside assistance is available throughout Greece.
Full Damage Waiver (FDW)
This optional insurance is available at an extra charge of €5 per day.
It reduces or eliminates the liability amount for vehicle damage.
Damages to tires, wheels, and the vehicle’s undercarriage are not covered.
Deposits / Liability Amounts and Coverage
The damage liability amount (excess) is required as a security deposit when picking up the vehicle.
The deposit will be refunded at the end of the rental, provided all rental terms and conditions have been met.
The refund must be processed on the same card used during pickup.
Accident
In case of an accident or other incidents (theft, etc.), the renter must follow these steps within 24 hours:
- Immediately notify the accident assistance service.
- Record the identity details and addresses of witnesses and any involved parties.
- Do not acknowledge any third-party claims.
- Immediately contact MAD.
- Gather any relevant information, documents, or evidence (photos, names, etc.).
- Complete and sign the accident report with the rental company.
Cross-Border Travel
Taking the vehicle outside Greek borders is prohibited.
Ferry Transport
Ferry transport is only allowed upon agreement.
In some cases, written permission from MAD is required, with potential additional charges.
Cleaning Fees
If the vehicle is returned in a condition requiring biological cleaning to restore it to its original state, a cleaning fee of €80 applies.
Fines
All traffic fines (e.g., speeding, illegal parking, plate removal, toll fees) are the renter’s responsibility.
Additional Charges
Loss or damage to vehicle equipment (e.g., keys, parcel shelf, lighter, upholstery) will be charged at the replacement cost.
Loss or damage to additional equipment (e.g., child seats, GPS, entertainment devices) will also incur replacement costs.
Additional Driver
MAD does not charge for a second driver, provided all company conditions and regulations are met.
The maximum number of drivers per contract is 2.
Child Seats
Child seats are available upon request, depending on availability, at €3 per day, with a maximum charge of €15.
The renter is responsible for installing the child seat.
Payment Methods
The company accepts payments via Visa and Mastercard credit/debit cards, as well as online payments via PayPal and bank transfer to ALPHA BANK.
Accepted cards: Visa, Mastercard.
Not accepted: American Express, Diners, prepaid cards, and cards without a printed cardholder name.
Taxes
Taxes are included in the prices.
Deposits
To secure a vehicle and the desired rental dates, a deposit of 30% of the total amount is required.
Cancellation Policy
- Cancellations up to 7 days before the reservation: full deposit refund.
- Cancellations between 7 days and 48 hours before the reservation: 30% of the deposit is refunded.
- Cancellations less than 48 hours before the reservation: no deposit refund.
Booking Information
Please ensure you have read the company’s full rental terms and conditions before booking.
For vehicle pickup, make sure you have all the necessary documents required by the company (driving license, passport or ID, and a card with sufficient funds).
MAD reserves the right to deny vehicle pickup if rental terms and conditions are not met.
Refund Policy
MAD reserves the right to refuse a refund if:
- The cancellation was not made in time.
- The required documents were not provided at pickup.
- The credit/debit card did not have sufficient funds to cover the rental and deposit amount.
- The customer did not show up on the scheduled date and time.